Steve tells Mark about his experiences in Europe during the famous Ash Cloud.
For an excerpt from the podcast, click below:
Mark: If it was possible for an airline to charge more and provide a full service, you know, great food, whatever, full compensation if you’re inconvenienced, yeah, we charge more but we provide all this, I think if it was possible to do that and make money someone would be doing it. So, therefore, you can’t have your cake and eat it too.
Steve: Right. That’s a good English expression. Yeah, but, I mean the consumer is the consumer. As long as the consumer has a choice, but if all the airlines go broke then the consumer won’t have a choice. There won’t be any airlines flying.
Mark: It was interesting. Kate here in the office was saying that a friend of hers had bought a charter ticket.
Steve: Oh, they’re the worst.
Mark: They’re the worst, yeah. So they had a charter bought during that period to go to Europe for a week. Whether it was flight and hotels or not I don’t know, but they had bought their charter and then they couldn’t go because no flights could go to Europe and apparently they just lost their money.